EUC Support Engineer - Service Desk / Desktop Support

INTEGRITI CORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Integriti Core PTE. LTD. is seeking an EUC Support Engineer in Singapore to provide frontline IT support, troubleshoot hardware and software issues, and ensure a seamless user experience for enterprise and public-sector clients.

You will handle Windows/macOS issues, support Microsoft 365 apps, manage AD/Entra ID access, and resolve network problems while adhering to SLAs. Diploma holders with relevant certifications are welcome.

Qualifications

• Diploma in IT is required.
• CompTIA A+ or Network+ certification.
• Microsoft 365 Endpoint Administrator or Modern Desktop certification.
• ITIL 4 Foundation certification.
• Experience with ticketing tools such as ServiceNow, Jira Service Management, or Freshservice.
• Experience with endpoint management or Endpoint Detection and Response (EDR) tools.

Responsibilities

• Resolve user IT issues via phone, email, walk-in, and ticketing portal to ensure timely support.
• Troubleshoot Windows and macOS laptops, desktops, printers, and peripherals to maintain device functionality.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive, and SharePoint to enhance user productivity.
• Reset passwords, unlock accounts, and manage multi-factor authentication in Active Directory and Entra ID for secure access.
• Diagnose and fix Wi‑Fi, LAN, and VPN connectivity issues to maintain network availability.
• Set up new devices and deploy endpoint security and management agents to ensure device compliance.
• Maintain accurate IT asset inventory and update the knowledge base to support efficient issue resolution.
• Escalate complex technical issues to Level 3 teams within defined service level agreements (SLA) to ensure timely resolution.

Skills

Frontline IT support

Windows/macOS troubleshooting

Microsoft 365 support

AD/Entra ID security access

Network trouble-shooting

IT asset management

Knowledge base maintenance

Education

Diploma in IT

CompTIA A+ or Network+

Microsoft 365 Endpoint Administrator / Modern Desktop

ITIL 4 Foundation

Tools

ServiceNow

Jira Service Management

Freshservice

Entra ID

Active Directory

Job description

Company Overview

Integriti Core is a Singapore-based IT services provider delivering managed infrastructure, security, and end-user support to enterprise and public-sector clients.

Job Summary

Join Integriti Core as an EUC Support Engineer to provide frontline IT support, troubleshoot hardware and software issues, and ensure seamless user experience for enterprise and public-sector clients.

Responsibilities

• Resolve user IT issues via phone, email, walk-in, and ticketing portal to ensure timely support
• Troubleshoot Windows and macOS laptops, desktops, printers, and peripherals to maintain device functionality
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint to enhance user productivity
• Reset passwords, unlock accounts, and manage multi-factor authentication in Active Directory and Entra ID for secure access
• Diagnose and fix Wi‑Fi, LAN, and VPN connectivity issues to maintain network availability
• Set up new devices and deploy endpoint security and management agents to ensure device compliance
• Maintain accurate IT asset inventory and update the knowledge base to support efficient issue resolution
• Escalate complex technical issues to Level 3 teams within defined service level agreements (SLA) to ensure timely resolution

Preferred competencies and qualifications

• Diploma in IT
• CompTIA A+ or Network+ certification
• Microsoft 365 Endpoint Administrator or Modern Desktop certification
• ITIL 4 Foundation certification
• Experience using ticketing tools such as ServiceNow, Jira Service Management, or Freshservice
• Experience with endpoint management or Endpoint Detection and Response (EDR) tools