L1 EUC Support Engineer

Sciente International Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Sciente International Pte Ltd in Singapore is seeking a motivated Level 1 End User Computing (EUC) Support professional to join our IT support team. The role provides first-line technical assistance to end users, supports hardware and software setup, and performs basic troubleshooting.

You will assist with user account management, password resets, and work within IT service management processes to log, track, and close incidents.

Qualifications

• ITE or Diploma in Information Technology, Computer Science, or related discipline.
• 0–1 year of experience in IT support or desktop support.
• Entry level candidates are welcome to apply.
• Basic knowledge of Windows operating systems.
• Familiarity with Microsoft Office / Microsoft 365 apps.
• Basic knowledge of user accounts and access management.

Responsibilities

• Provide Level 1 / first-line technical support to end users via phone, email, chat, or tickets.
• Troubleshoot basic issues with desktops, laptops, printers, monitors, and peripherals.
• Assist with hardware setup, installation, configuration, and deployment.
• Install and configure basic software applications for end users.
• Support issues related to Windows, Office apps, network connectivity, and peripherals.
• Create and manage user accounts and access permissions per procedures.
• Assist with password resets and account unlocks.
• Log, track, update, and close incidents using the IT ticketing system.
• Escalate complex issues to Level 2 or specialists as needed.
• Maintain records of IT assets, incidents, and user requests.
• Follow IT support procedures, security guidelines, and escalation processes.
• Provide professional and courteous customer service to all users.
• Assist with other EUC-related activities as required.

Skills

0-1 year IT support

Windows basics

Office 365

Account management basics

Troubleshooting basics

Education

ITE or Diploma in IT/CS

Tools

IT ticketing system

Job description

Job Summary

We are looking for a motivated and customer-focused Level 1 End User Computing (EUC) Support professional to join our IT support team. The role will be responsible for providing first-line technical assistance to end users, supporting hardware and software setup, performing basic troubleshooting, and assisting with user account management.

Mandatory Skill-set

• ITE or Diploma in Information Technology, Computer Science, or a related discipline.
• 0–1 year of experience in IT support, desktop support, or a related field;
• Entry level candidates are welcome to apply;
• Basic knowledge of Windows operating systems;
• Basic understanding of PC hardware, peripherals, and troubleshooting;
• Familiarity with Microsoft Office / Microsoft 365 applications;
• Basic knowledge of user account and access management;

Desired Skill-set

• Familiarity with IT ticketing/helpdesk systems is an advantage.

Responsibilities

• Provide Level 1 / first-line technical support to end users through phone, email, chat, or ticketing systems.
• Troubleshoot basic issues related to desktops, laptops, printers, monitors, peripherals, and other IT equipment;
• Assist with hardware setup, installation, configuration, and deployment of computers and peripherals;
• Install and configure basic software applications and ensure systems are ready for end users;
• Support common issues related to Windows operating systems, Microsoft Office applications, network connectivity, and peripherals;
• Create, update, and manage user accounts and access permissions in accordance with company procedures;
• Assist with password resets, account unlocks, and basic access-related requests;
• Log, track, update, and close incidents and service requests using the organization's IT service management/ticketing system;
• Escalate complex or unresolved technical issues to Level 2 or relevant specialist teams;
• Maintain accurate records of IT assets, equipment, incidents, and user requests;
• Follow established IT support procedures, security guidelines, and escalation processes;
• Provide professional and courteous customer service to all users;
• Assist with other IT support and EUC-related activities as required.

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639