EUC Support Engineer – Service Desk & Desktop Expert

INTEGRITI CORE PTE. LTD.

Singapore

On-site

SGD 42,000 - 64,000

Full time

4 days ago

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Job summary

Integriti Core PTE. LTD. is seeking an EUC Support Engineer in Singapore to provide frontline IT support, troubleshoot hardware and software issues, and ensure a seamless user experience for enterprise and public-sector clients.

You will handle Windows/macOS issues, support Microsoft 365 apps, manage AD/Entra ID access, and resolve network problems while adhering to SLAs. Diploma holders with relevant certifications are welcome.

Qualifications

Diploma in IT is required.
CompTIA A+ or Network+ certification.
Microsoft 365 Endpoint Administrator or Modern Desktop certification.
ITIL 4 Foundation certification.
Experience with ticketing tools such as ServiceNow, Jira Service Management, or Freshservice.
Experience with endpoint management or Endpoint Detection and Response (EDR) tools.

Responsibilities

Resolve user IT issues via phone, email, walk-in, and ticketing portal to ensure timely support.
Troubleshoot Windows and macOS laptops, desktops, printers, and peripherals to maintain device functionality.
Support Microsoft 365 apps including Outlook, Teams, OneDrive, and SharePoint to enhance user productivity.
Reset passwords, unlock accounts, and manage multi-factor authentication in Active Directory and Entra ID for secure access.
Diagnose and fix Wi‑Fi, LAN, and VPN connectivity issues to maintain network availability.
Set up new devices and deploy endpoint security and management agents to ensure device compliance.
Maintain accurate IT asset inventory and update the knowledge base to support efficient issue resolution.
Escalate complex technical issues to Level 3 teams within defined service level agreements (SLA) to ensure timely resolution.