EUC Desktop Support Specialist – VIP, Imaging & Remote

Iron Systems, Inc; Singapore; In loco; SGD 56.000 - 89.000; Tempo pieno

Descrizione del lavoro

Iron Systems, Inc in Singapore is seeking an IT Desktop Support Engineer to manage desktop hardware, software, and connectivity incidents, IMAC and deskside services, and lifecycle management of office devices.

The role requires hands-on experience with Windows imaging, SCCM/Intune, AD, BitLocker, and VPN, plus strong problem-solving and customer-facing VIP support.

You will work on security, patching, and on-site escalation, collaborating with IT teams to ensure compliant, reliable service.

Competenze

• Minimum 3-5 years of IT desktop support experience.
• Experience imaging Windows 11 and deploying Windows via PXE or similar tools.
• Hands-on with SCCM/Software Center and software deployment.
• Experience with Dell hardware break-fix and battery replacements.
• Proficiency with Intune, AD, BitLocker, Outlook, and VPN access.
• Familiarity with ITIL incident/change/problem processes.
• Knowledge of macOS support is a plus.
• Experience in large engineering firms or large organizations.
• Strong communication and VIP on-site support capabilities.

Mansioni

• Manage desktop device incidents end-to-end (hardware, software, connectivity).
• Provide IMAC and deskside support services at customer locations.
• Perform hard- and soft-break fix services for laptops/desktops.
• Deliver conference room, remote desktop, and event support on-site.
• Maintain hardware/software lifecycle and patching with vendor spares.
• Analyze service desk data to identify training or automation needs.
• Ensure correct desktop images are installed on devices.
• Monitor security profiles and antivirus compliance on desktops.
• Provide VIP on-site support and act as site IT contact when needed.

Conoscenze

Windows 10/11

Imaging Windows 11

SCCM/Software Center

Dell hardware break-fix

Intune/AD/BitLocker

Outlook administration

VPN/Lync knowledge

ITIL processes

Remote/desk-side support

ServiceNow

Formazione

Associate degree in electronics

Bachelor's degree preferred

Strumenti

SCCM

Intune

Active Directory

ServiceNow

Descrizione del lavoro

Iron Systems, Inc in Singapore is seeking an IT Desktop Support Engineer to manage desktop hardware, software, and connectivity incidents, IMAC and deskside services, and lifecycle management of office devices.

The role requires hands-on experience with Windows imaging, SCCM/Intune, AD, BitLocker, and VPN, plus strong problem-solving and customer-facing VIP support.

You will work on security, patching, and on-site escalation, collaborating with IT teams to ensure compliant, reliable service.