Enterprise Service Delivery Manager - Asia

DEUTSCHE TELEKOM GLOBAL BUSINESS SOLUTIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading telecommunications provider in Singapore is seeking a Service Delivery Manager to enhance customer relationships and ensure compliance with service delivery processes. The successful candidate will manage the service lifecycle, handle incident escalation, and play a key role in upselling solutions. This role requires a minimum of 10 years of experience, strong communication skills, and a solid understanding of telecommunications services and customer needs. A degree in engineering, business, or economics is preferred.

Qualifications

• 10+ years of service and delivery experience.
• Strong understanding of telecommunications services.
• Excellent verbal and written communication skills.

Responsibilities

• Manage the entire lifecycle of service delivery.
• Ensure compliance with service level agreements.
• Lead incident and escalation management.
• Upsell and cross-sell products and solutions.

Skills

Client relationship management

Service delivery process optimization

Conflict resolution

Communication skills

Education

Degree in engineering, business or economics

Job description

A leading telecommunications provider in Singapore is seeking a Service Delivery Manager to enhance customer relationships and ensure compliance with service delivery processes. The successful candidate will manage the service lifecycle, handle incident escalation, and play a key role in upselling solutions. This role requires a minimum of 10 years of experience, strong communication skills, and a solid understanding of telecommunications services and customer needs. A degree in engineering, business, or economics is preferred.