Engineering Officer,NOC

Singtel Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A prominent data center operator in Singapore seeks individuals passionate about sustainability and AI to join their team. This role focuses on operations and facilities management within a dynamic 24x7 environment. Responsibilities include incident management, performance monitoring of infrastructure systems, and ensuring customer service agreements are met. Candidates should possess a technical background, strong analytical skills, and a proactive approach to problem-solving. Competitive benefits and ongoing training opportunities are provided.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Ability to work in 24x7 DC Operations.
• General knowledge of electrical and mechanical systems in data centers.
• Excellent organizational and prioritization skills.

Responsibilities

• Ensure incidents are managed and escalated based on criticality.
• Monitor data center facilities infrastructure performance.
• Maintain adherence to standard operating procedures.

Skills

Technical education (e.g. ITE)

Knowledge of data center infrastructure

Analytical and problem-solving skills

Positive attitude

Ability to prioritize

Job description

“Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!”

Make an impact by

Operations Management

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
• Participate in BCP exercise and be the 1st level incident responder.
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Remote Hand support for – media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
• Manage equipment movement, asset tagging, labelling and tracking
• Perform shift duty to support 24x7 DC Operations

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
• Update and maintain all DC related documentation including scheduled reports generation
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Coordinate with various stakeholders to fix the technical issues on time to provide timely support to customers.
• Customer Management and other requirements
• Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
• Perform other duties such as access clearance, change request and participate projects as required

Skills for Success

• Technical education (e.g. ITE) and able to work in 24x7 DC Operations
• General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
• Well organized and able to reschedule priorities as circumstances change
• Analytical with good problem solving skills
• Positive attitude and proactive

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

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