Engineer - Technical Service

KURARAY ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading chemical company in Singapore is seeking a candidate for a Technical Service role. Responsibilities include customer communication, handling complaints, and operating the Technical Centre. The ideal candidate must possess a Master in Science and have at least one year of relevant experience. Ability to communicate in Japanese is essential. This position involves collaborating with various teams to deliver technical support and maintain a safe laboratory environment. Competitive offer based on qualifications and experience.

Qualifications

• At least one-year relevant experience.
• Ability to communicate with Japanese stakeholders in spoken and written Japanese.
• Good analytical and communication skills to collaborate with different functions.

Responsibilities

• Communicate with customers to understand requirements.
• Support complaints handling and quality control.
• Operate equipment in the Technical Centre safely.
• Manage lab environment according to safety regulations.
• Summarize data and create reports for supervisors.

Skills

Troubleshooting

Quality Control

Work Well Under Pressure

Customer Contact

client presentations

Customer Satisfaction

Reagent

Japanese

Technical Support

Education

Master in Science

Job description

Roles & Responsibilities

1.) Technical Service

1-1.) Communicate with customers

a.) Collaborate with our Sales/Customer service team to contact and communicate with potential customers and end-users.

b.) Investigate and understand a requirement from potential customers and end-users.

c.) Consider and propose the way to meet the requirement under cooperation with our R&D and Production site, especially from technical point of view.

d.) Investigate a potential requirement through a communication with potential customers and end-users.

e.) Visit potential customers and end-users to have a communication.

f.) Have a presentation and discussion with potential customers and end-users to explain about our proposal, product or technology.

g.) Get feedback with our products and services from potential customers and end-users.

h.) Create a Technical service report for potential customers and end-users.

1-2.) Support for Complaints handling, Quality control, Production process modification

a.) Provide a support for Plant site including HSEQ team, this includes to offer required data, to have a technical discussion among the team, to consider how to solve the problem and to visit customers etc.

1-3.) Technical development with customers

a.) Consider the idea for satisfying a requirement based on a potential requirement from potential customers and end-users.

b.) Plan the experimental way and schedule.

c.) Take a data with operating suitable equipment in Technical Centre and cooperating with the suitable organization including external institute.

d.) Have a try-and-error until we meet to a requirement.

e.) Do recipe development, process modification with our products.

f.) Make a presentation to explain the results.

2.) Operation of Technical Centre

2-1.) Operation of equipment

a.) Do daily maintenance of equipment in Technical centre including communication with vendor.

b.) Operate and control equipment and lab ware properly to take data and keep clean a working environment.

c.) Take a required data for each activity with equipment in Technical centre.

2-2.) Management of lab environment

a.) Manage and store a chemical reagent and testing samples properly with Safety Data Sheet in Technical centre.

b.) Operate and secure a lab environment safely and properly based on law and regulation. This includes an application to government and institute, an improvement for safety and efficiency, a creating working procedure etc., under cooperation with other divisions.

3.) Others

3-1.) Report

a.) Summarize a data and make a report to supervisors and internal members properly.

b.) Upload customer contact report, technical service report and related data files on Salesforce system.

c.) Make a presentation for internal meeting.

3-2.) Management of confidential information

a.) Manage confidential information properly, this includes making and managing a contract such as Non-Disclosure Agreement (NDA) with potential customers under cooperation with legal team.

3-3.) Other duties as assigned by superior.

Requirements

• Possess a Master in Science
• At least one-year relevant experience
• Ability to communicate with Japanese stakeholders in spoken and written Japanese
• Ability to work well under pressure
• Good analytical and communication skill to collaborate with different functions

Tell employers what skills you have

• Troubleshooting
• Quality Control
• Work Well Under Pressure
• Customer Contact
• Pressure
• client presentations
• Customer Satisfaction
• Reagent
• Japanese
• Technical Support