#EG Desktop Engineer (SSOE)

NCS; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

NCS is a leading AI tech services company with a regional footprint in Asia Pacific. The Ops Support Executive, End User Computing, will provide frontline IT support for client platforms, manage incidents, and ensure stable operations across Windows and macOS environments.

The role emphasizes SLAs, asset management, account administration, and collaboration with vendors on hardware and deployment projects in a dynamic, multi-site setting in Singapore.

Qualifications

• Diploma or degree in IT-related discipline.
• 1+ years of technology administration experience preferred.
• Experience with Windows OS, Office Suite, macOS, and antivirus/malware software is advantageous.
• Familiarity with iOS and Android devices.
• Strong communication and interpersonal skills.

Responsibilities

• Provide end-user support for client platforms and manage incidents and service requests.
• Troubleshoot and resolve platform issues and provide timely solutions.
• Respond to incidents with regular status updates to stakeholders.
• Monitor SLAs and document configurations; generate operational reports.
• Support platform implementation and upgrade projects; coordinate with vendors.
• Perform IT asset management and manage user accounts; assist server administration.
• Assist in corrective action plans for service gaps and ensure consistency across projects.

Skills

iOS/Android familiarity

Communication skills

End-user IT support

Windows OS support

Office Suite support

macOS support

Antivirus/Malware knowledge

IT administration experience

Education

Diploma/Degree in IT

Tools

Cloning Tools

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

As an Ops Support Executive, End User Computing, the broad area of your job responsibilities will cover the following domain:

• Responsible for providing end-user support and managing client platforms to ensure stable and efficient IT operations.
• Provide end-user support for client platforms, including incident and service request management.
• Troubleshoot and resolve client platform–related issues, providing timely temporary and/or permanent solutions.
• Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders.
• Monitor and ensure compliance with agreed service levels (SLAs).
• Document, maintain, and update system configurations, and provide regular operational reports.
• Participate in and support client platform implementation and upgrade projects.
• Coordinate with vendors on hardware replacement and issue resolution.
• Perform IT asset management, including maintaining accurate asset records.
• Manage user accounts (e.g. creation, password resets, and deletions).
• Perform local server administration to support software distribution and patch management.
• Manage and support client platform implementation and upgrade activities, ensuring deliverables meet service level requirements.
• Propose and implement corrective action plans when service gaps are identified.
• Establish and maintain facility management standards and best practices to ensure consistency across projects and teams.
• Prepare and submit progress and operational reports as required.

Qualifications

The ideal candidate should possess:

• Familiarity with the use of iOS and Android devices
• Good communication and interpersonalskills
• Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage
• Diploma/Degree in an IT-related discipline
• Preferably with 1 or more years related experience in Technology Administration

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.