End-User Computing Engineer: IT Ops & Support

NCS Group; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

NCS Group seeks an Ops Support Executive in End User Computing to provide end-user support, manage client platforms, and ensure stable IT operations. You will handle incidents and service requests, troubleshoot issues, and maintain system configurations and operational reports.

Ideal candidates hold an IT-related diploma or degree and have 1+ years of related experience, with strong communication skills and familiarity with Windows/macOS environments and common security tools.

Qualifications

• Diploma or degree in IT-related discipline is required.
• 1+ year of related experience in technology administration or IT support preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide end-user support and manage client platforms to ensure stable IT operations.
• Handle incident and service requests, with timely updates to stakeholders.
• Troubleshoot and resolve platform issues and document configurations and reports.
• Coordinate with vendors on hardware replacements and issue resolution.
• Assist with client platform implementation and upgrade activities.

Skills

Desktop troubleshooting

iOS & Android familiarity

Communication skills

Education

Diploma/Degree in IT

Tools

Cloning Tools

Mac OS

Antivirus/Malware software

Patch management software

Job description

NCS Group seeks an Ops Support Executive in End User Computing to provide end-user support, manage client platforms, and ensure stable IT operations. You will handle incidents and service requests, troubleshoot issues, and maintain system configurations and operational reports.

Ideal candidates hold an IT-related diploma or degree and have 1+ years of related experience, with strong communication skills and familiarity with Windows/macOS environments and common security tools.