End-to-End Logistics Customer Service Specialist

Kuehne + Nagel (SGMY); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global logistics firm is seeking a Contract Logistics Customer Service Specialist in Singapore. In this role, you will manage end-to-end warehousing operations and ensure a high level of customer satisfaction by effectively addressing inquiries, managing orders, and collaborating with various stakeholders. Ideal candidates have 2+ years in customer service within logistics, strong problem-solving skills, and proficiency in Microsoft Office, with SAP experience being preferred. Join us to make an impactful contribution to logistics.

Qualifications

• Minimum 2 years of experience in customer service or order management, ideally within logistics.
• Strong communication and problem-solving skills with a customer-focused mindset.
• High attention to detail and accuracy in documentation.

Responsibilities

• Manage customer needs and respond to requests in a timely manner.
• Communicate order status with customers and manage disputes.
• Ensure compliance with customer contractual obligations.

Skills

Customer service

Order management

Problem-solving

Strong communication

Attention to detail

Tools

Microsoft Office

SAP (S/4 HANA)

Job description

A global logistics firm is seeking a Contract Logistics Customer Service Specialist in Singapore. In this role, you will manage end-to-end warehousing operations and ensure a high level of customer satisfaction by effectively addressing inquiries, managing orders, and collaborating with various stakeholders. Ideal candidates have 2+ years in customer service within logistics, strong problem-solving skills, and proficiency in Microsoft Office, with SAP experience being preferred. Join us to make an impactful contribution to logistics.