#EG Desktop Engineers (RDSS)
NCS
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
NCS is seeking a Level 2 Desktop Support technician in Singapore to resolve complex technical issues, perform remote troubleshooting, and ensure service levels according to SLA. You will handle software installations, account access problems, and collaborate with the team for knowledge sharing.
With a 1+ year background in desktop or remote IT support, you will contribute to regional APAC operations and support large government agency users.
Qualifications
- A minimum of 1 year of relevant experience in Desktop Support / IT Remote Support experience / IT Service Desk experience.
Responsibilities
- Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support
- Resolves software installation and software upgrade issues via Software Center/CCMCache
- Resolves access, sign-in issues, and general usage of M365 Office account
- Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users
- Resolves basic network connection issues
- Proactively shares and collaborates with colleagues for knowledge-sharing
- Provide additional shift coverage to support operational needs and maintain service levels during absences
Skills
Tools
Job description
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
- Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support
- Able to resolve technical issue remotely within the given SLA
- Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users
- Resolves software installation and software upgrade issues via Software Center/CCMCache
- Resolves access, sign-in issues, and general usage of M365 Office account
- Generates logs and screenshots required to escape to third-party vendors
- Troubleshoots basic network connection issues
- Proactively shares and collaborates with colleagues for knowledge-sharing
- Provide additional shift coverage, including on scheduled off days when required, to support operational needs and maintain service levels during team member absences or manpower shortages
- A minimum of 1 years of relevant experience in Desktop Support / IT Remote Support experience / IT Service Desk experience
We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
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