Ops Support Executive, EUC & Svc Desk

Singapore Telecommunications Limited; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

NCS is seeking a Desktop Support Engineer to deliver first-contact IT support in Singapore. You will resolve end-user requests, perform imaging, asset inventories, and escalate where needed to meet SLA expectations.

Requirements include a min. ITE/Diploma with 4 years in desktop support, strong Windows 10 and Office 365 skills, basics in Active Directory, OneDrive, servers, networking and cloud technologies. English fluency and relevant certifications are expected.

Qualifications

• ITE/Diploma graduate with 4 years in desktop support or IT roles.
• Min 3 years experience in Windows 10 and Office 365.
• Basics: Active Directory, OneDrive, servers, networking, storage and cloud technologies.
• Clear spoken & written English.
• Certifications: CompTIA A+, CompTIA Security+, CompTIA Network+; Microsoft Certified: Windows Client; Microsoft Certified: Managing Modern Desktops.

Responsibilities

• Performed Desktop Support services to users.
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging.
• Perform asset inventories.
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate).
• Updates Incident records.
• Creates and updates work instructions (where necessary).
• Document standards and procedures (where necessary).

Education

ITE/Diploma

Tools

Microsoft Windows 10

Office 365

Active Directory

OneDrive

Servers

Networking

Cloud technologies

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Desktop Support Engineer to be part of our diverse team of talent here at NCS!

Job Summary

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards

Job Responsibilities

• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary

Requirement

• Min. ITE/Diploma graduate with 4 year experience in desktop support or IT related roles
• Min 3 year experience in Microsoft Windows 10 and Microsoft Office 365
• Basics skills in understanding active directory, one drive , servers , networking, storage and cloud technologies .
• Clear Spoken & Written English.
• possess at least one (1) of the following certifications or their equivalent:
• CompTIA A+;
• CompTIA Security+;
• CompTIA Network+;
• Microsoft Certified: Windows Client; and
• Microsoft Certified: Managing Modern Desktops.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers
• Ability to mentor and train junior engineers.
• Able to manage small projects i.e. OS upgrades , software implementation .

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.