#EG Ops Support Executive, Digital Workplace

NCS; Singapore; Remote; SGD 33,000 - 47,000; Full time

Job summary

NCS Group is seeking an Ops Support Executive for Digital Workplace in Singapore. You will perform end user support, client management, and troubleshooting across client platforms, with timely incident response and resolution.

You will also handle service requests, monitor SLAs, and assist in platform implementations and asset management. Ideal candidates have a diploma or degree in computer/electronic engineering or related field, with 1+ year in technology administration, basic networking, and

Qualifications

• Minimum Diploma or Degree in Computer / Electronic Engineering or equivalent discipline.
• Preferably with 1 or more year of related experience in Technology Administration.
• Some Network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude

Responsibilities

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports
• Independent, resourceful, result-oriented individuals with a "can-do" attitude

Skills

End user support

Client management

Troubleshooting

Incident management

MS Office

Independent / proactive

Communication skills

Education

Diploma or Degree in Computer/Electronic Engineering or equivalent

Tools

Windows server administration

Software distribution

Patch management

Networking basics

Job description

#EG Ops Support Executive, Digital Workplace

• Full-time
• Department: Others

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co

As an Desktop Engineer with NCS Group, the broad area of your job responsibilities will cover the following:

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports
• Independent, resourceful, result-oriented individuals with a "can-do" attitude

• Minimum Diploma or Degree in Computer / Electronic Engineering or equivalent discipline
• Preferably with 1 or more year ofrelated experience in Technology Administration.
• Some Network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.