#EG Desktop Support Engineers (EUSS)

NCS; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

NCS is seeking an IT Support Engineer based in Singapore to deliver end-user support and basic IT administration across client platforms. You will troubleshoot issues, manage incidents, and coordinate with vendors on hardware replacements, while ensuring compliance with service levels.

The role requires a Diploma/Degree in a related field, 2+ years of technology administration experience, some networking knowledge, and proficiency with MS Office. Singapore-based candidates only.

Qualifications

• Diploma or degree in Computer/Electronic Engineering or equivalent.
• 2+ years of technology administration experience.
• Some network knowledge is a plus.
• MS Office literacy.
• Independent, resourceful and results-oriented with a can-do attitude.
• Willing to work in Singapore.

Responsibilities

• Provide End User Support and Client Management.
• Troubleshoot client platform problems.
• Respond to incidents with timely updates and resolutions.
• Handle service requests for client platforms.
• Monitor SLAs and document system configurations.
• Participate in client platform implementation/upgrade projects.
• Coordinate with vendors on hardware replacements.
• Manage assets and asset records.
• Perform local server administration for software distribution and patch management.
• Ensure deliverables meet SLAs and propose corrective actions.
• Submit progress reports.

Skills

End User Support

Client Management

Troubleshooting

Education

Diploma or Degree in Computer/Electronic Engineering

Tools

MS Office

Hardware Knowledge

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co

Job Description

[This opportunity will be based in Singapore, and we are partnering with JobStreet Malaysia, who will be supporting your queries. JobStreet Consultants will be in touch with you directly.]
As an IT Support Engineer with NCS Group, the broad area of your job responsibilities will cover the following:

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Qualifications

• Minimum Diploma or Degree in Computer / Electronic Engineering or equivalent discipline
• Preferably with 2or more years related experience in Technology Administration.
• Some Network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a \"can-do\" attitude
• Willing to work in Singapore

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.