#EG Desktop Engineer SSOE (OST2)

Singapore Telecommunications Limited; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

NCS in Singapore is seeking an IT Support Engineer to deliver end-user support, troubleshoot client platform issues, and respond to incidents while ensuring service requests align with SLAs.

The role involves monitoring configurations, assisting with platform deployments, asset and user account management, and regular reporting. Ideal candidates have at least a diploma in computer/electronic engineering and 1+ year in technology administration.

Qualifications

• Minimum Higher Nitec or Diploma Certification in Computer/Electronic Engineering or equivalent.
• 1+ year of Technology Administration experience preferred; some network knowledge is a plus.
• Proficient in MS Office and general computer literacy.
• Independent, resourceful, results-oriented with a can-do attitude.

Responsibilities

• Perform End User Support – Client Management.
• Troubleshoot client platform related problems and provide timely resolutions.
• Respond to incidents, investigate and resolve escalated issues; provide status updates.
• Handle service requests related to client platforms and maintain SLAs.
• Monitor configurations and document system changes; generate regular reports.
• Contribute to client platform implementation and upgrade projects.
• Coordinate with vendors for hardware replacement and asset management.
• Manage user accounts (create password, reset, delete) and support local server administration.
• Oversee project delivery for client platform implementations and upgrades.
• Submit progress reports and ensure consistency across teams.

Skills

End User Support

Troubleshooting

Incident Management

Service Request Handling

Asset Management

User Account Management

Server Administration

Project Coordination

Reporting

Education

Higher Nitec or Diploma in Computer/Electronic Engineering

Tools

MS Office

Job description

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As an IT Support Engineer, the broad area of your job responsibilities will cover the following:

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Ideal candidate should possess the following

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude