#EG Desktop Engineers (RDSS)

NCS Group; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

NCS Group in Singapore is seeking a Level 2 Desktop Support specialist to handle remote resolution of technical issues within SLA. You will provide support via BeyondTrust to large enterprise government agency users, assist with software installation and upgrades via Software Center/CCMCache, and help with sign-in issues in M365.

You will generate logs, collaborate with colleagues for knowledge sharing, and provide shift coverage to maintain service levels during absences.

Qualifications

• 1+ year of desktop/remote support or service-desk experience.

Responsibilities

• Provide Level 2 desktop and remote support within SLA.
• Resolve software installation and upgrade issues via Software Center/CCMCache.
• Troubleshoot sign-in and access issues across M365 accounts.
• Generate logs and collaborate with teammates for knowledge transfer.

Skills

Remote support

M365 admin

Log analysis

Diagnostics

Team collaboration

Tools

BeyondTrust

Software Center

CCMCache

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

• Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support
• Able to resolve technical issue remotely within the given SLA
• Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users
• Resolves software installation and software upgrade issues via Software Center/CCMCache
• Resolves access, sign-in issues, and general usage of M365 Office account
• Generates logs and screenshots required to escalates to third-party vendors
• Troubleshoots basic network connection issues
• Proactively shares and collaborates with colleagues for knowledge-sharing
• Provide additional shift coverage, including on scheduled off days when required, to support operational needs and maintain service levels during team member absences or manpower shortages.

Qualifications

• A minimum of 1 years of relevant experience in Desktop Support / IT Remote Support experience / IT Service Desk experience

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. Together, we make the extraordinary happen. Learn more about us at ncs.co and visit our LinkedIn career site.