#EG IT Desktop Support

Singtel Group; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

A leading IT support firm in Singapore is seeking an IT Desktop Support professional to deliver prompt assistance to customers as the first point of contact. The ideal candidate should have at least one year of experience with Microsoft Windows 10 and Office 365, along with relevant certifications. Key responsibilities include resolving technical issues, performing imaging, and ensuring compliance with standards. A collaborative environment and opportunities for growth are provided.

Qualifications

• Minimum 1 year experience in desktop support.
• Certifications in CompTIA A+, Security+, Network+, or Microsoft certified.
• Previous IT helpdesk/call centre experience preferred.

Responsibilities

• Provide desktop support as the first contact point for customers.
• Receive, prioritize, document and actively resolve end user help requests.
• Perform imaging/re-imaging and asset inventories.

Skills

Microsoft Windows 10

Microsoft Office 365

Customer support

Good communication skills

Prioritization

Education

CompTIA A+

CompTIA Security+

CompTIA Network+

Microsoft Certified: Windows Client

Microsoft Certified: Managing Modern Desktops

Job description

What we do

We bring people and technology together.

We advance communities and transform industries.

IT Desktop Support

We’re searching for a IT Desktop Support to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• PerformDesktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

A little about you

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Possess at least one (1) of the following certifications or their equivalent:
  • CompTIA A+;
  • CompTIA Security+;
  • CompTIA Network+;
  • Microsoft Certified: Windows Client; and
  • Microsoft Certified: Managing Modern Desktops.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

About NCS Group

We want to create the extraordinary, and to impact millions of people everyday.

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.

We want to invest in you!

Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.

We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.

We’re here to make the extraordinary happen.

Learn more at ncs.co and our LinkedIn Career site.

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