#EG Desktop Engineer SSOE (OST2)

Singtel Group; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading technology services firm in Singapore is seeking an IT Support Engineer. The role involves client management, troubleshooting platform issues, and ensuring service levels are met. Candidates should have a Higher Nitec or Diploma in Computer/Electronic Engineering, preferably with at least one year of experience in technology administration. Proficiency in MS Office and a can-do attitude are essential. This position offers opportunities to work with cutting-edge technology and contribute to client solutions.

Qualifications

• Minimum Higher Nitec or Diploma Certification in Computer/Electronic Engineering.
• Preferably 1+ years of experience in Technology Administration.
• Independent, resourceful, result-oriented individuals.

Responsibilities

• Perform End User Support for client management.
• Troubleshoot client platform related problems.
• Respond to incidents and provide resolutions.
• Monitor service levels and document system configurations.
• Involve in client platform implementation and upgrades.
• Conduct asset management and update asset records.

Skills

Client Management

Troubleshooting

MS Office

Network Knowledge

Technology Proficiency

Education

Higher Nitec or Diploma in Computer/Electronic Engineering

Job description

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco‑system with leading technology players, research institutions and start‑ups to support open innovation and co‑creation. For more information, visit ncs.co.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As an IT Support Engineer, the broad area of your job responsibilities will cover the following:

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Ideal candidate should possess the following:

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude