#EG Ops Support Executive, Digital Workplace

NCS Group; Singapore; On-site; SGD 33,480 - 44,640; Full time

Job summary

NCS Group, a leading technology services firm in Singapore, seeks candidates for End User Support roles. Responsibilities include troubleshooting client issues, managing user accounts, and ensuring service level standards are met. Candidates should possess a Diploma or Degree in Computer / Electronic Engineering and preferably have a year of related experience.

Applicants should demonstrate independence, resourcefulness, and proficiency in MS Office, with additional technology knowledge as a plus. Join our team to help deliver exceptional technology solutions across the Asia Pacific region.

Qualifications

• Minimum Diploma or Degree in Computer / Electronic Engineering or equivalent discipline.
• Preferably with 1 or more year of related experience in Technology Administration.
• Some Network knowledge will be an advantage.
• Computer literacy in MS Office is required.

Responsibilities

• Perform End User Support – Client Management.
• Troubleshoot client platform related problems.
• Respond promptly to incidents and provide resolutions.
• Monitor the agreed service level and document system configuration.
• Manage client platform implementation and upgrades.

Skills

Client Management

Troubleshooting

Service Level Monitoring

Asset Management

Local Server Administration

Education

Diploma or Degree in Computer / Electronic Engineering

Tools

MS Office

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co

Job Description

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Qualifications

• Minimum Diploma or Degree in Computer / Electronic Engineering or equivalent discipline
• Preferably with 1 or more year of related experience in Technology Administration.
• Some Network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude