#EG Desktop Engineer (SSOE)

NCS Group; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

NCS Group seeks an Ops Support Executive in End User Computing to provide end-user support, manage client platforms, and ensure stable IT operations. You will handle incidents and service requests, troubleshoot issues, and maintain system configurations and operational reports.

Ideal candidates hold an IT-related diploma or degree and have 1+ years of related experience, with strong communication skills and familiarity with Windows/macOS environments and common security tools.

Qualifications

• Diploma or degree in IT-related discipline is required.
• 1+ year of related experience in technology administration or IT support preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide end-user support and manage client platforms to ensure stable IT operations.
• Handle incident and service requests, with timely updates to stakeholders.
• Troubleshoot and resolve platform issues and document configurations and reports.
• Coordinate with vendors on hardware replacements and issue resolution.
• Assist with client platform implementation and upgrade activities.

Skills

Desktop troubleshooting

iOS & Android familiarity

Communication skills

Education

Diploma/Degree in IT

Tools

Cloning Tools

Mac OS

Antivirus/Malware software

Patch management software

Job description

Ops Support Executive, End User Computing

Responsibilities

• Responsible for providing end-user support and managing client platforms to ensure stable and efficient IT operations.
• Provide end‑user support for client platforms, including incident and service request management.
• Troubleshoot and resolve client platform‑related issues, providing timely temporary and/or permanent solutions.
• Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders.
• Monitor and ensure compliance with agreed service levels (SLAs).
• Document, maintain, and update system configurations, and provide regular operational reports.
• Participate in and support client platform implementation and upgrade projects.
• Coordinate with vendors on hardware replacement and issue resolution.
• Perform IT asset management, including maintaining accurate asset records.
• Manage user accounts (e.g., creation, password resets, and deletions).
• Perform local server administration to support software distribution and patch management.
• Manage and support client platform implementation and upgrade activities, ensuring deliverables meet service level requirements.
• Propose and implement corrective action plans when service gaps are identified.
• Establish and maintain facility management standards and best practices to ensure consistency across projects and teams.
• Prepare and submit progress and operational reports as required.

Qualifications

• Desktop troubleshooting skills
• Familiarity with the use of iOS and Android devices
• Good communication and interpersonalskills
• Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage
• Diploma/Degree in an IT‑related discipline
• Preferably with 1 or more years related experience in Technology Administration