Education Centre Operations Leader

7+ ACADEMY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading learning centre in Singapore is looking for an Assistant Centre Manager to oversee daily operations and enhance the learning experience for students. The role involves training staff, managing customer queries, and ensuring adherence to operational standards. Candidates should be bilingual in English and Mandarin, possess a passion for customer service, and have a strong sales background. This role offers a dynamic start-up culture with opportunities for growth in the education sector.

Qualifications

• Ability to communicate in Mandarin with customers.
• Experience in sales and customer service in an education setting.
• Meeting sales goals in a target-driven environment.

Responsibilities

• Lead day-to-day operations of the learning centre.
• Ensure adherence to Standard Operating Procedures for business operations.
• Train and mentor staff to maintain service excellence.
• Resolve customer queries efficiently.
• Implement enrolment strategies with the team.
• Oversee centre administration and record-keeping.
• Ensure welfare and standards of the learning environment.

Skills

Bilingual in English and Mandarin

Customer service orientation

Sales experience

Empathy and engagement skills

Education

Polytechnic or University graduates

Job description

A leading learning centre in Singapore is looking for an Assistant Centre Manager to oversee daily operations and enhance the learning experience for students. The role involves training staff, managing customer queries, and ensuring adherence to operational standards. Candidates should be bilingual in English and Mandarin, possess a passion for customer service, and have a strong sales background. This role offers a dynamic start-up culture with opportunities for growth in the education sector.