Duty Manager (Food & Beverage)

Accor Lounge; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A premium lounge management service in Singapore is seeking a Duty Manager for its lounge operations at Changi Airport. The role requires overseeing day-to-day operations with a strong focus on food and beverage services, ensuring exceptional guest experiences and compliance with safety standards. The ideal candidate will have experience in hospitality or airline lounges, strong leadership skills, and the ability to manage diverse teams. Flexibility in working shifts is essential.

Qualifications

• Experience in Food & Beverage operations in a supervisory or managerial role.
• Strong leadership, communication and problem-solving skills.
• Excellent customer service orientation and ability to manage diverse teams.
• Familiarity with airport protocols and safety standards.

Responsibilities

• Supervise lounge operations and ensure a seamless guest experience.
• Point of contact for guest concerns and feedback.
• Coordinate with various teams to maintain service standards.
• Monitor lounge occupancy, cleanliness and service flow.

Skills

Leadership

Problem-solving

Customer service orientation

Communication

Job description

Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport.

The Duty Manager (Food & Beverage) is responsible for overseeing the day-to-day operations of the lounge, with a focus on Food & Beverage operations. This role ensures the smooth delivery of guest services and coordinates with various department managers. The Duty Manager ensures service excellence, operational efficiency and compliance with airport and company standards.

Key Responsibilities

• Supervise lounge operations and ensuring a seamless guest experience.
• Point of contact for guest concerns and feedback
• Coordinate with various teams within the lounge to maintain service standards.
• Monitor lounge occupancy, cleanliness and service flow, making real-time adjustments as needed.
• Ensure compliance with airport regulations, safety protocols and hygiene standards.
• Support staff performance by providing guidance, coaching and on-the-spot training.
• Handle incidents, emergencies and irregular operations professionally and efficiently.
• Prepare shift reports and communicate key updates to the Manager and relevant departments.
• Assist with staff scheduling, inventory checks, and operational planning as required.

Qualifications

• Experience in Food & Beverage operations in hospitality or airline lounge, preferably in a supervisory or managerial role.
• Strong leadership, communication and problem-solving skills.
• Excellent customer service orientation and ability to manage diverse teams.
• Familiarity with airport protocols, safety standards and guest service systems.
• Ability to remain calm and professional under pressure.
• Flexibility to work shifts, weekends, and public holidays.