DRSC T&L: Global Employer Services - Immigration (SG) (Manager)

Deloitte PLT; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading professional services firm is seeking a Manager for Global Employee Services in Singapore. The role involves managing a diverse client portfolio, ensuring quality service delivery in immigration matters, and monitoring application processes. Candidates should have a Bachelor's degree in commerce/business and 5-8 years of relevant experience in global mobility services. Strong English and Malaysian language skills are required, along with excellent interpersonal abilities. The firm promotes a collaborative work environment and seeks individuals who thrive in diverse teams.

Qualifications

• Minimum 5-8 years of relevant experience in global mobility/immigration services.
• Strong command of verbal and written English and Bahasa Malaysia.
• Mature in handling client issues.

Responsibilities

• Manage a diverse portfolio of global premium clients.
• Ensure service delivery according to Deloitte quality standards.
• Monitor applications from initiation through to completion.

Skills

Global mobility knowledge

Interpersonal skills

Team collaboration

Client relationship management

Communication in English and Bahasa Malaysia

Education

Bachelor's degree in commerce/business

Job description

Location: Kuala Lumpur, MY

Title: DRSC - Manager - Global Employee Services

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions. Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

• Manage a diverse portfolio of global premium clients across all industries.
• Keep abreast with the latest development of immigration requirement.
• Ensure service delivery according to the Deloitte quality standards.
• Identify and be able to provide a holistic business support advice to clients for matters relating to immigration permits, company set up, licensing etc.
• Key liaison contact with relevant government authorities.
• Monitor applications from initiation through to successful completion includes providing proper guidance to team members in respect of liaising with the clients to collate necessary information / documentation, drafting applications, issuing advice notes and lodging applications with the relevant government authorities.
• Work with management on business development opportunities.
• Manage the financial performance of the team by monitoring billing and collections status

Your role as a leader

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.

Requirements

• Bachelors degree in any commerce/ business related field.
• Minimum 5-8 years of relevant experience in global mobility/immigration services preferably gained from a professsional services firm or other related organisations.
• Strong command of verbal and written English and Bahasa Malaysia.
• Must be a team player and versatile to work with people of diverse background and experience.
• Mature in handling clients issues and possess good interpersonal skills.
• Able to work under tight deadlines.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.

Requisition ID: 110537

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ('Deloitte in Malaysia'), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.