Director of Insurance Operations & Digital Transformation

Private Advertiser; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading insurance company based in Singapore is seeking a Head of Operations to oversee the end-to-end operations of its insurance business. The role requires a strategic leader with at least 10 years of insurance industry experience, including 5 years in a senior management position. Responsibilities include driving operational excellence, process optimization, and ensuring compliance with Singapore's regulatory requirements. The ideal candidate has a strong understanding of insurance operations and demonstrated success in operational transformation.

Qualifications

• Minimum 10 years of experience in the insurance industry, including 5 years in a senior leadership role.
• Deep understanding of insurance operations including payments, underwriting support, and claims.
• Strong understanding of Singapore insurance regulatory requirements (MAS).
• Proven track record in operational transformation and technology adoption.

Responsibilities

• Lead and mentor a high-performance customer-centric team.
• Plan and align operational strategy with business objectives.
• Champion process improvements for operational scalability.
• Ensure compliance with regulatory requirements and internal policies.
• Drive technology adoption for increasing automation.

Skills

Customer-centric leadership

Operational strategy alignment

Process re-engineering

Data analysis and dashboards

Stakeholder management

Communication skills

Problem-solving

Education

Bachelor’s degree in Business Administration, Finance, Insurance, or related field

Job description

A leading insurance company based in Singapore is seeking a Head of Operations to oversee the end-to-end operations of its insurance business. The role requires a strategic leader with at least 10 years of insurance industry experience, including 5 years in a senior management position. Responsibilities include driving operational excellence, process optimization, and ensuring compliance with Singapore's regulatory requirements. The ideal candidate has a strong understanding of insurance operations and demonstrated success in operational transformation.