Director, Enterprise Customer Success (APJ)

Ddog Singapore Pte. Ltd.; Singapore; Hybrid; SGD 130,000 - 180,000; Full time

Job summary

A global SaaS company seeks a Director of Enterprise Customer Success in Singapore. The role involves leading teams across the APJ region, leveraging data for customer experience management, and collaborating with cross-functional leaders to enhance customer retention. Candidates should have at least 3 years of experience in Customer Success management and knowledge of SaaS and cloud infrastructure. The company offers a hybrid work environment and values diversity in its workforce.

Benefits

Best-in-breed onboarding

Inclusive company culture

Continuous professional development

Employee stock purchase plan

Generous benefits package

Qualifications

• Minimum of 3 years experience in leading Customer Success teams as a second line leader.
• Experience working in SaaS, ideally with exposure to cloud infrastructure or developer tooling.

Responsibilities

• Lead and develop a team of managers across the APJ region.
• Leverage data and feedback to address customer experience issues proactively.
• Collaborate with management and Enterprise CSMs for effective engagement playbooks.

Skills

Leadership in Customer Success

Data analysis for customer experience

Collaboration with cross-functional teams

SaaS and cloud infrastructure knowledge

Job description

As a Director, Enterprise Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. You'll be expected to seamlessly shift between high-level strategy and detailed execution in an effort to create alignment, trust and buy-in over time. This role ultimately impacts our customer experience and retention at scale.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

• Lead and develop a team of managers distributed across the APJ region
• Leverage data and feedback from your team to maintain an intimate understanding of potential customer experience issues and renewal risks so they can be acted on as early as possible
• Work closely with your management team and Enterprise CSMs to ensure the effective application of our proactive customer engagement playbooks, adapting to local market requirements as needed
• Help drive effective collaboration among the cross functional leadership group in APJ, namely Sales, Sales Engineering and Technical Post Sales Services
• Help communicate local market challenges to global leaders with recommendations for how they should be addressed

Who You Are

• Minimum of 3 years experience in leading Customer Success teams as a second line leader
• Experience working in SaaS, ideally with time in cloud infrastructure, observability or developer tooling

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth

• Best-in-breed onboarding
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Privacy and AI Guidelines

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Requisition ID: R17327