Digital Product Manager

HSBC Global Services Limited; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading global financial services provider in Singapore seeks a Digital Product Manager to oversee the digital product lifecycle, optimize customer journeys, and collaborate with stakeholders to drive product strategy. The ideal candidate has extensive experience in digital product management, strong relationship-building skills, and a passion for creating user-centric solutions. This role offers opportunities in a culture that values professional development and diversity.

Benefits

Opportunities for professional development

Flexible working environment

Inclusive and diverse workplace

Qualifications

• Advanced experience in building and launching digital products.
• Passionate about creating best in class customer experiences.
• Ability to drive strategy into action with a blend of business and technical knowledge.
• Entrepreneurial drive to investigate problems using data.
• Experience in Payments & Foreign Exchange Products is an advantage.

Responsibilities

• Accountable for the end-to-end Digital Product lifecycle.
• Drive the Digital Product Roadmap for customer journey optimization.
• Collaborate with stakeholders to define product requirements.
• Research new technologies and assess competitors.
• Refine digital experience for new capabilities.

Skills

Digital Product Management experience

Design thinking

Agile methodologies

Data & Management Information skills

Stakeholder communication

Tools

Confluence

Jira

Adobe Analytics

Job description

Some careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as an Digital Product Manager.

Principal Responsibilities

• Accountable for the end-to-end Digital Product lifecycle ensuring the maximum Return On Investment (ROI) is achieved
• Driving the Digital Product Roadmap to enhance, expose and optimize our customer journeys. Define the future products and the new items HSBC Singapore should be working on, whilst putting together the robust Business Case to show the commercial benefits of launching it
• Acts as owner/champion for one or more Digital products. Selects, adopts and adapts appropriate product development methods, tools, and techniques selecting appropriately from predictive (plan-driven) or adaptive (iterative/agile) approaches
• Working with stakeholders across local market including Data & Analytics, Business Owners, Risk Stewards and Global colleagues to define the product and journey
• Using customer insight and data define and drive improvement opportunities across customer experience, commercial product sales and digitally native capabilities
• Define functional and deployment requirements, in conjunction with Software Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement
• Refine the overall digital experience for new capabilities in partnership with Marketing, Proposition, and other key stakeholders
• Research new technologies & services, assess competitors, new entrants, and review digital regulations and put recommendations forward for new capabilities

Requirements

• Advanced Digital Product Management experience in building and launching new products and journeys
• Proven experience in designing products and holistic customer experiences whilst having a passion for creating best in class experiences. Along with experience in the use of design thinking, lean start-up and agile methodologies
• Possess a blend of business and technical knowledge whilst having the ability to drive strategy into action along with ability to formulate and execute key artifacts such as Product Roadmaps and Business Cases
• An entrepreneurial drive to investigate and figure out why things happen using Data & Management Information (MI) whilst having the ability to put robust Business Cases together to justify why the problem needs solving; using tools such as Confluence, Jira, Adobe Analytics in addition to analytical and presentation skills is a plus
• Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organization
• Experience of Payments & Foreign Exchange Products and understanding of the external digital market is a strong advantage

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.