Digital Marketing & Customer Service Assistant

KOREA TIMES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading media company in Singapore is seeking a Social Media & Customer Service Assistant to manage its social media channels and provide customer support. The ideal candidate will be fluent in English and have the ability to understand spoken Mandarin. This role offers competitive salary, performance bonuses, and a creative work environment. Candidates must be Singapore Citizens or PRs.

Benefits

Competitive salary and performance bonuses

Annual leave

Medical benefits

Team activities

Qualifications

• Must be fluent in spoken and written English.
• Ability to understand spoken Mandarin preferred but not required for writing.
• Prior experience in social media management or customer service preferred.

Responsibilities

• Manage and update company social media accounts.
• Create and publish content to build brand awareness.
• Assist in planning and executing social media campaigns.
• Respond to customer inquiries via email and messaging apps.
• Provide pre-sales and after-sales support.

Skills

Fluent in English

Understand spoken Mandarin

Social media management

Customer support

Education

Diploma or higher in Marketing, Communications, Business

Tools

Microsoft Office

Google Workspace

Job description

Overview

Position: Social Media & Customer Service Assistant
Location: Singapore
Salary Range: S$2,800 – S$3,500 / month (depending on experience)
Job Type: Full-time

Job Description

We are seeking a Social Media & Customer Service Assistant to help manage our social media channels (Facebook, Instagram, TikTok, LinkedIn) and provide customer support via email and messaging apps. Candidates must be fluent in English, and be able to understand spoken Mandarin (writing is not required) for communication with certain clients or suppliers.

Key Responsibilities

• Manage and update company social media accounts (Facebook/Instagram/TikTok/LinkedIn, etc.)
• Create and publish English content to build brand awareness and engagement
• Assist in planning and executing social media campaigns, including ad management and performance tracking
• Respond to customer inquiries via email, WhatsApp, Messenger, and other channels
• Provide pre-sales and after-sales support, handling order-related issues
• Understand basic spoken Mandarin from clients/suppliers and translate into English communication when needed
• Prepare monthly reports on social media and customer service performance

Requirements

• Diploma or higher in Marketing, Communications, Business, or related fields
• Strong proficiency in English (spoken & written) – must have
• Ability to understand spoken Mandarin – preferred but not required for writing
• Familiar with social media platforms and digital communication tools
• Prior experience in social media management or customer service preferred
• Proficient in Microsoft Office/Google Workspace; basic data analysis skills a plus
• Responsible, detail-oriented, and able to multitask

Additional Note

• This position is open to Singapore Citizens and PRs only.

What We Offer

• Competitive salary and performance bonuses
• Annual leave, medical benefits, and company team activities
• Dual exposure in social media operations and customer service
• Young, creative, and supportive work environment

How to Apply

Please send your resume to [e-mail] with the subject line “Application for Digital Marketing & Customer Service Assistant – [Your Name]”.