Digital Engagement Manager

PARK AND PARTNERS CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consulting firm in Singapore is seeking a Digital Engagement Manager to bridge technical teams and business users. In this role, you will drive technology adoption by translating complex concepts for non-technical staff. Responsibilities include designing engagement strategies, enhancing digital literacy, and supporting government digital initiatives. Ideal candidates hold a relevant degree and have at least 2 years of experience in business analysis or user engagement. Strong communication skills and proficiency in digital tools are essential.

Qualifications

• Bachelor’s degree in Communications, Business, Information Systems, or related field.
• Minimum 2 years’ experience in user engagement, business analysis, digital adoption.
• Experience with public sector digital initiatives or change management is advantageous.

Responsibilities

• Translate technical concepts into clear business-focused language.
• Design and deliver engagement activities and workshops.
• Strengthen collaboration between business and technical teams.

Skills

Strong communication and presentation skills

Creative content development abilities

Strong stakeholder management skills

Understanding of technical concepts

Education

Bachelor’s degree in Communications, Business, Information Systems

Tools

Microsoft Teams

SharePoint

Power BI

Canva

Job description

We are seeking a

Digital Engagement Manager

to act as the bridge between technical teams and business users. In this role, you will drive technology adoption by translating complex technical concepts into clear, user-friendly communication that empowers non-technical staff to embrace new ICT solutions confidently. You will design engagement strategies, build digital literacy, and support organisation-wide transformation efforts aligned with Whole-of-Government (WOG) digital initiatives.

Key Responsibilities

Communication & User Engagement

• Translate technical concepts into clear, business-focused language.

• Create user-friendly communication materials and engaging content across different channels.

• Facilitate presentations and sessions that help users understand the purpose and benefits of new ICT solutions.

Technology Adoption & Enablement

• Design and deliver engagement activities, workshops, and conferences to support digital adoption.

• Facilitate discussions on ICT frameworks, priorities, and user concerns.

• Build peer learning networks to promote digital upskilling and competency development.

Stakeholder Management

• Strengthen collaboration between business and technical teams.

• Lead engagement sessions to identify challenges, barriers, and user needs.

• Advocate user perspectives through roundtables, town halls, and structured feedback loops.

Change Management & Support

• Develop feedback mechanisms and assess user readiness for change.

• Identify adoption gaps and propose targeted support strategies.

• Monitor user feedback and collaborate with technical teams to ensure timely support and enhancements.

Requirements

• Bachelor’s degree in Communications, Business, Information Systems, or related field.

• Minimum 2 years’ experience in user engagement, business analysis, digital adoption, or technology‑business communication roles.

• Strong communication and presentation skills, especially for non-technical audiences.

• Creative content development abilities (visuals, storytelling, multimedia).

• Ability to understand technical concepts and translate them into practical business applications.

• Strong stakeholder management and relationship‑building skills.

• Experience with public sector digital initiatives or change management (advantageous).

• Proficiency in digital communication tools (Teams, SharePoint, Forms, Canva) and analytics platforms (Power BI) is an added benefit.

• Only shortlisted candidates will be contacted.

• Shirley Tan (EA Licence Number: 25S2710 / Registration ID: R21103665)