Digital Door Lock Technician

Prism+; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading smart home appliances brand in Singapore is seeking a skilled Smart Lock Installer/Technician. In this role, you will install and maintain smart lock products, ensuring optimal performance and customer satisfaction. You will work with various teams and need to have a valid Class 3 driver’s license. This position requires flexibility regarding work hours, including weekends and evenings.

Qualifications

• Minimum 2 years of experience in electrical work, carpentry, or lock installations.
• Possession of a valid Class 3 driver’s license and access to an automobile.
• Willingness to fulfill urgent appointments.

Responsibilities

• Travel to customers’ homes to troubleshoot smart lock products.
• Provide product training to customers.
• Document installation, repair, and maintenance activities.
• Maintain and replenish equipment for daily operations.

Skills

Diagnosing mechanical and electrical issues

Interpreting technical manuals

Customer service skills

Flexibility with schedules

Job description

PRISM+ is the largest Singaporean direct‑to‑consumer smart home appliances brand. Our mission is to offer cutting‑edge products to the masses at affordable prices. We are a rapidly growing, ever‑evolving organization, and we are seeking new teammates to join us on our exciting journey.

We are seeking a skilled Smart Lock Installer/Technician to join our team. As a Smart Lock Installer/Technician, you will be responsible for installing, troubleshooting, and maintaining our smart lock products to ensure optimal performance and customer satisfaction. You will work closely with the Customer Service Team, Product Team, and Operations Team to provide top‑notch service to our clients.

Responsibilities

• Travel to customers’ homes to troubleshoot smart lock products.
• Provide product training to customers and test lock functionality.
• Follow a daily schedule to complete tasks efficiently and on time.
• Maintain a positive and professional attitude while interacting with customers.
• Ensure that locks are installed or repaired to meet company standards and specifications.
• Document and report installation, repair, and maintenance activities accurately.
• Maintain and replenish equipment and spares for daily operation needs.
• Upkeep of Company vehicle.
• Any other ad‑hoc tasks assigned by the Company.

Qualifications

• Ability to diagnose and troubleshoot mechanical and electrical issues.
• Read and interpret technical manuals and diagrams.
• Flexibility with full‑time schedule, including shift assignments on weekends and evenings.
• Possession of a valid Class 3 driver’s license and access to an automobile.
• At least 2 years of experience in electrical work, carpentry, or lock installations preferred.
• Willingness to fulfill urgent and ad‑hoc appointments to ensure customer satisfaction.