Digital CX Specialist – Multichannel Support (12 months)

PERSOL; Singapore; In loco; SGD 29.000 - 36.000; Tempo pieno

Descrizione del lavoro

PERSOL Singapore Pte Ltd is assisting a leading utilities group with a 12-month opportunity based in Kallang. Working hours are 8am–5pm Monday to Friday, with 8am–12pm on alternate Saturdays.

In this role you will manage customer enquiries across digital voice and non-voice channels to support customer satisfaction, addressing high-consumption queries, bill presentation, account changes, and other requests, with potential extension or conversion.

Competenze

• At least 1 year of experience in a contact centre handling voice and/or non-voice channels.
• Strong customer service skills.
• Excellent communication, written and interpersonal skills.
• Ability to work independently while being a cohesive team member.

Mansioni

• Manage customer enquiries from digital platforms through voice and non-voice channels.
• Handle customer enquiries and complaints relating to high consumption, bill presentation, account opening and termination, bill adjustments and other matters.
• Ensure productivity and quality standards are met.
• Perform other ad hoc duties as assigned.

Conoscenze

Customer service

Communication skills

Independent worker

Team player

Descrizione del lavoro

PERSOL Singapore Pte Ltd is assisting a leading utilities group with a 12-month opportunity based in Kallang. Working hours are 8am–5pm Monday to Friday, with 8am–12pm on alternate Saturdays.

In this role you will manage customer enquiries across digital voice and non-voice channels to support customer satisfaction, addressing high-consumption queries, bill presentation, account changes, and other requests, with potential extension or conversion.