Customer Service Officer (Inbound & Email) @ Kallang Sector / Up $2800

PERSOL; Singapore; On-site; SGD 30,000 - 46,000; Full time

Job summary

PERSOL is hiring for a contact centre role in Singapore. The position involves handling customer enquiries from both voice and non-voice channels to ensure high satisfaction.

The candidate will address billing, accounts, and service-related queries while meeting productivity and quality targets. The role requires at least 1 year in a contact centre, strong communication skills, and the ability to work independently yet as part of a cohesive team.

Qualifications

• Minimum 1 year of experience in a contact centre handling voice and/or non-voice channels.
• Strong customer service skills and excellent communication.

Responsibilities

• Manage customer enquiries from digital voice and non-voice platforms to resolve issues and achieve satisfaction.
• Handle enquiries and complaints related to high consumption, bill presentation, account opening/termination, bill adjustments and other account matters.
• Meet productivity and quality standards.
• Perform other ad-hoc duties as assigned.

Skills

Customer service

Communication

Teamwork

Job description

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 8am – 5pm (Mon to Fri), 8am – 12pm (Alternate Sat)

Key responsibilities

• Manage customer enquiries from digital voice and non-voice platforms and resolve them to achieve customer satisfaction
• Handle enquiries and complaints relating to high consumption, bill presentation, account opening and termination, bill adjustments, and other customer account matters
• Meet productivity and quality standards
• Perform other ad-hoc duties as assigned

What we're looking for

• At least 1 year of experience in a contact centre handling voice and/or non-voice channels
• Strong customer service skills
• Excellent communication, written, and interpersonal skills
• Ability to work independently while being a cohesive team member