Customer Experience Officer (Digital Contact Centre) @ Geylang Bahru ~

PERSOL; Singapore; In loco; SGD 29.000 - 36.000; Tempo pieno

Descrizione del lavoro

PERSOL Singapore Pte Ltd is assisting a leading utilities group with a 12-month opportunity based in Kallang. Working hours are 8am–5pm Monday to Friday, with 8am–12pm on alternate Saturdays.

In this role you will manage customer enquiries across digital voice and non-voice channels to support customer satisfaction, addressing high-consumption queries, bill presentation, account changes, and other requests, with potential extension or conversion.

Competenze

• At least 1 year of experience in a contact centre handling voice and/or non-voice channels.
• Strong customer service skills.
• Excellent communication, written and interpersonal skills.
• Ability to work independently while being a cohesive team member.

Mansioni

• Manage customer enquiries from digital platforms through voice and non-voice channels.
• Handle customer enquiries and complaints relating to high consumption, bill presentation, account opening and termination, bill adjustments and other matters.
• Ensure productivity and quality standards are met.
• Perform other ad hoc duties as assigned.

Conoscenze

Customer service

Communication skills

Independent worker

Team player

Descrizione del lavoro

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 8am – 5pm (Mon to Fri), 8am – 12pm (Alternate Sat)

About the role

Join a leading utilities group in a 12-month opportunity that may be extended or converted. Based in Kallang, the role operates from 8am to 5pm, Monday to Friday, and from 8am to 12pm on alternate Saturdays. You will manage customer enquiries across digital voice and non-voice platforms, helping to achieve customer satisfaction.

Key responsibilities

• Manage customer enquiries from digital platforms through voice and non-voice channels.
• Handle customer enquiries and complaints relating to high consumption, bill presentation, account opening and termination, bill adjustments and other matters.
• Ensure productivity and quality standards are met.
• Perform other ad hoc duties as assigned.

What we're looking for

• At least 1 year of experience in a contact centre handling voice and/or non-voice channels.
• Strong customer service skills.
• Excellent communication, written and interpersonal skills.
• Ability to work independently while being a cohesive team member.

Contact number: 81 194

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

PERSOL Singapore Pte Ltd UEN No. 200007268E EA License No. 01C4394 Reg. R1981246 Bertram Lee Kian Hui

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine‑tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at @persolapac.com.