Customer Care Officer (Inbound, Outbound Calls, Emails) - Southeast ~

PERSOL; Singapore; Vor Ort; SGD 24.000 - 36.000; Vollzeit

Zusammenfassung

PERSOL Singapore is seeking a customer service professional to join our team in Kallang Sector on a 12-month contract, with extension or conversion opportunities. You will handle enquiries across digital voice and non-voice platforms, delivering a positive customer experience and resolving issues promptly.

Working hours are 8am–5pm weekdays, with alternate Saturdays 8am–12pm. The role emphasizes strong communication, independence, and teamwork, and requires at least one year in a contact centre.

Qualifikationen

• At least 1 year of contact centre experience handling voice and/or non-voice channels.
• Strong customer service skills.
• Excellent communication, written, and interpersonal skills.
• Ability to work independently while being a cohesive team member.

Aufgaben

• Manage customer enquiries from digital voice and non-voice platforms and resolve them to achieve customer satisfaction
• Handle enquiries and complaints relating to high consumption, bill presentation, account opening and termination, bill adjustments, and other customer account matters
• Meet productivity and quality standards
• Perform other ad-hoc duties as assigned

Kenntnisse

Customer service

Communication skills

Interpersonal skills

Independent worker

Jobbeschreibung

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 8am - 5pm (Mon to Fri), 8am - 12pm (Alternate Sat)

About the role

Join a customer service team in Kallang Sector on a 12-month contract, with the opportunity for extension or conversion. You will manage customer enquiries across digital voice and non-voice platforms, helping to resolve issues and deliver a positive customer experience. Working hours are 8am to 5pm from Monday to Friday, and 8am to 12pm on alternate Saturdays.

Key responsibilities

• Manage customer enquiries from digital voice and non-voice platforms and resolve them to achieve customer satisfaction
• Handle enquiries and complaints relating to high consumption, bill presentation, account opening and termination, bill adjustments, and other customer account matters
• Meet productivity and quality standards
• Perform other ad-hoc duties as assigned

What we're looking for

• At least 1 year of experience in a contact centre handling voice and/or non-voice channels
• Strong customer service skills
• Excellent communication, written, and interpersonal skills
• Ability to work independently while being a cohesive team member

Contact number: 81 194

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PERSOL Singapore Pte Ltd UEN No. 200007268E EA License No. 01C4394 Reg. R1981246 Bertram Lee Kian Hui

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