Customer Experience Specialist | Growth & Flexible Hours

TDCX (SG) PTE. LTD.; Singapore; Hybrid; SGD 27,000 - 45,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspaces

Strong learning & development plans

Positive work culture

Job summary

TDCX (SG) PTE. LTD. is seeking a customer service professional to handle phone and email inquiries, resolve issues promptly, and provide feedback to improve processes.

You will build strong customer relationships and contribute to a high standard of service in a dynamic BPO environment. Based in Singapore, you will work in a role that involves interacting with multi-market customers, utilizing MS Office and multiple systems, and maintaining excellent English communication.

Qualifications

• Diploma in any field.
• Preferably 2 years of experience in related field.
• Proficient in MS Office with excellent keyboard skills.
• Excellent verbal and written communication in English and the language of the supporting market.

Responsibilities

• Attend to phone-in inquiries and/or emails from the Public.
• Resolve inquiries in a timely and professional manner.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver the best services to ensure the highest customer satisfaction with the right procedure.
• Handle and manage escalation issues proficiently.
• Build sustainable relationships and go the extra mile for customers.
• Perform other duties within your employment category as assigned.

Skills

Time management

Communication skills

MS Office

Telephone manners

Keyboard skills

Verbal communication

Written communication

Education

Diploma in any field

Tools

MS Office applications

Multiple systems

Job description

TDCX (SG) PTE. LTD. is seeking a customer service professional to handle phone and email inquiries, resolve issues promptly, and provide feedback to improve processes.

You will build strong customer relationships and contribute to a high standard of service in a dynamic BPO environment. Based in Singapore, you will work in a role that involves interacting with multi-market customers, utilizing MS Office and multiple systems, and maintaining excellent English communication.