Customer Care Specialist - Omni-Channel Support & Resolution

Ambition Singapore; Singapore; On-site; SGD 27,000 - 45,000; Full time

Job summary

Ambition Singapore is seeking a Customer Service Associate to join our dynamic team in Singapore. You will manage and respond to customer enquiries across voice and non-voice channels, ensuring timely and accurate resolutions to achieve high satisfaction.

You will attend to enquiries, feedback and complaints related to billing, accounts, and service issues, investigate concerns, provide solutions, and follow up to close cases within service standards. Immediate start preferred.

Qualifications

• Minimum Diploma in a related discipline.
• Minimum 1 year of relevant experience.
• Able to start immediately or within short notice.

Responsibilities

• Manage and respond to customer enquiries via voice and non-voice channels, ensuring timely, accurate resolutions.
• Attend to customer enquiries, feedback and complaints relating to billing, accounts, and services.
• Investigate customer concerns, provide appropriate solutions and follow up to close cases within service standards.
• Ensure productivity, service quality and performance targets are met while following procedures.
• Collaborate with internal teams to facilitate issue resolution and enhance customer experience.
• Undertake ad-hoc administrative and operational duties as assigned.

Education

Diploma in related discipline

Job description

Ambition Singapore is seeking a Customer Service Associate to join our dynamic team in Singapore. You will manage and respond to customer enquiries across voice and non-voice channels, ensuring timely and accurate resolutions to achieve high satisfaction.

You will attend to enquiries, feedback and complaints related to billing, accounts, and service issues, investigate concerns, provide solutions, and follow up to close cases within service standards. Immediate start preferred.