Customer Care Specialist - Utilities (12-Month Contract)

PERSOL; Singapore; In loco; SGD 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

PERSOL Singapore is seeking a customer service professional to join our team in Kallang Sector on a 12-month contract, with extension or conversion opportunities. You will handle enquiries across digital voice and non-voice platforms, delivering a positive customer experience and resolving issues promptly.

Working hours are 8am–5pm weekdays, with alternate Saturdays 8am–12pm. The role emphasizes strong communication, independence, and teamwork, and requires at least one year in a contact centre.

Competenze

• At least 1 year of contact centre experience handling voice and/or non-voice channels.
• Strong customer service skills.
• Excellent communication, written, and interpersonal skills.
• Ability to work independently while being a cohesive team member.

Mansioni

• Manage customer enquiries from digital voice and non-voice platforms and resolve them to achieve customer satisfaction
• Handle enquiries and complaints relating to high consumption, bill presentation, account opening and termination, bill adjustments, and other customer account matters
• Meet productivity and quality standards
• Perform other ad-hoc duties as assigned

Conoscenze

Customer service

Communication skills

Interpersonal skills

Independent worker

Descrizione del lavoro

PERSOL Singapore is seeking a customer service professional to join our team in Kallang Sector on a 12-month contract, with extension or conversion opportunities. You will handle enquiries across digital voice and non-voice platforms, delivering a positive customer experience and resolving issues promptly.

Working hours are 8am–5pm weekdays, with alternate Saturdays 8am–12pm. The role emphasizes strong communication, independence, and teamwork, and requires at least one year in a contact centre.