Multichannel Customer Service Pro – 12-Month Contract (Kallang)

PERSOL; Singapore; On-site; SGD 30,000 - 46,000; Full time

Job summary

PERSOL is hiring for a contact centre role in Singapore. The position involves handling customer enquiries from both voice and non-voice channels to ensure high satisfaction.

The candidate will address billing, accounts, and service-related queries while meeting productivity and quality targets. The role requires at least 1 year in a contact centre, strong communication skills, and the ability to work independently yet as part of a cohesive team.

Qualifications

• Minimum 1 year of experience in a contact centre handling voice and/or non-voice channels.
• Strong customer service skills and excellent communication.

Responsibilities

• Manage customer enquiries from digital voice and non-voice platforms to resolve issues and achieve satisfaction.
• Handle enquiries and complaints related to high consumption, bill presentation, account opening/termination, bill adjustments and other account matters.
• Meet productivity and quality standards.
• Perform other ad-hoc duties as assigned.

Skills

Customer service

Communication

Teamwork

Job description

PERSOL is hiring for a contact centre role in Singapore. The position involves handling customer enquiries from both voice and non-voice channels to ensure high satisfaction.

The candidate will address billing, accounts, and service-related queries while meeting productivity and quality targets. The role requires at least 1 year in a contact centre, strong communication skills, and the ability to work independently yet as part of a cohesive team.