Desktop Support Engineer (Urgent Hiring) - LCYL

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 39,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is hiring a Desktop Support Engineer in Singapore.

The role covers end-to-end desktop incident management, imaging, and premium deskside support across a corporate environment. You will handle hardware break-fix, software deployments, and security compliance while coordinating with the ITSM tools and vendor teams. Work 5 days a week from 8:30am to 6pm, with salary range SGD 2,800 to SGD 3,500 per month.

Qualifications

• Knowledge and experience with Windows 10/11 operating systems.
• Imaging Windows 11 using PXE boot techniques.
• Experience with SCCM and Software Center for software deployment.
• Hands-on replacement of batteries and hardware break-fix (Dell).
• Experience with Intune, AD and BitLocker management.
• Experience with Outlook administration.
• Experience using ServiceNow for ITSM.
• Experience with Humanscale troubleshooting and site-level VIP support.
• Experience in engineering firms or large companies.
• Minimum 2–4 years of relevant experience.

Responsibilities

• Manage desktop device incidents through to resolution.
• Handle IMAC and deskside support services.
• Perform hard- and soft-break fix for laptops/desktops.
• Provide conference room, remote desktop, and event support at customer sites.
• Maintain desktop configurations, patching, and hardware replacements.
• Analyze service desk calls to identify user training needs and automation opportunities.
• Ensure correct desktop images are installed on devices.
• Monitor security profiles and antivirus on all desktops and act on non-compliance.
• Provide VIP deskside support and be the site IT point of contact when needed.

Skills

Windows 10/11 OS

Imaging Windows 11 (PXE)

Outlook administration

Humanscale troubleshooting

ServiceNow experience

Intune

Active Directory (AD)

BitLocker

Dell hardware break-fix

Remote/VIP support

Tools

SCCM

Software Center

PXE boot

Intune

AD

BitLocker

ServiceNow

Outlook

Job description

Desktop Support Engineer

5 days, 8.30am to 6pm

Salary: $2,800 - $3,500

Work Location: To be advised before interview

Job scope:

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution
• Manage IMAC and deskside support services
• Manage hard- and soft-break fix services for laptops and desktops
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation
• Ensure that each desktop device is installed with the appropriate desktop image
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available

Requirements:

• Knowledge and experience on Windows 10/11 OS
• Experience in imaging Windows 11 using Pxe boot
• Worked on software installation using SCCM, Software Center, and manually
• Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix
• Experience using Intune, AD, BitLocker
• Experience in Outlook administration
• Experience in Humanscale troubleshooting
• Experience working in engineering firms or large companies
• Minimum 2-4 years of experience
• Experience with Service management tool such as ServiceNow