Desktop Support Engineer - 5 Days - Hardware/Software -3972

The Supreme HR Advisory Pte. Ltd.; Singapore; Sur place; SGD 31 000 - 39 000; Plein temps

Résumé du poste

The Supreme HR Advisory Pte. Ltd is seeking a Desktop Support Engineer in Singapore to manage desktop hardware, software, and connectivity incidents from start to finish.

You will handle IMAC and deskside services, perform break-fix tasks, and support conference rooms, remote access, and on-site events at client locations. You should have hands-on experience with Windows 10/11, imaging Windows 11 via PXE, and software deployment using SCCM or Software Center.

Qualifications

• Proficiency in Windows 10/11 OS and imaging Windows 11 using PXE boot.
• Experience with deploying software via SCCM/Software Center and manual installations.
• Hands-on experience with batteries replacement and hardware break-fix with Dell technicians.
• Experience using Intune, AD, BitLocker; Outlook administration.
• Experience with Humanscale troubleshooting and service management tools such as ServiceNow.

Responsabilités

• Manage desktop hardware, software and connectivity incidents through to resolution.
• Coordinate IMAC and deskside support services.
• Handle hard- and soft-break fix services for laptops and desktops.
• Provide conference room, Remote Desktop and event support at customer locations.
• Maintain desktop configuration, patch updates and hardware replacements.
• Analyze service desk calls to identify user training and automation needs.
• Ensure each desktop has the correct desktop image installed.
• Monitor security profiles and antivirus on all desktop devices and respond to non‑compliance.
• Provide VIP deskside support and be the onsite IT contact where no other team is available.

Connaissances

Windows 10/11 knowledge

PXE imaging

SCCM/Software Center

Intune

Active Directory

BitLocker

Outlook administration

ServiceNow

Humanscale troubleshooting

Outils

SCCM

Software Center

Intune

Active Directory

BitLocker

Description du poste

Desktop Support Engineer

5 days, 8.30am to 6pm

Salary: $2,800 - $3,500

Work Location: To be advised prior to interview

Job scope:

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution
• Manage IMAC and deskside support services
• Manage hard- and soft-break fix services for laptops and desktops
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation
• Ensure that each desktop device is installed with the appropriate desktop image
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available

Requirements:

• Knowledge and experience on Windows 10/11 OS
• Experience in imaging Windows 11 using Pxe boot
• Worked on software installation using SCCM, Software Center, and manually
• Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix
• Experience using Intune, AD, BitLocker
• Experience in Outlook administration
• Experience in Humanscale troubleshooting
• Experience working in engineering firms or large companies
• Minimum 2-4 years of experience
• Experience with Service management tool such as ServiceNow

WhatsApp: [phone] (Anna)

Wong Zhi Jing | Reg No : R26163972

The Supreme HR Advisory Pte. Ltd | Ea No: 14C7279