Desktop Support Engineer | 5 Days | Hardware/Software -3972

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 39,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Desktop Support Engineer to manage desktop incidents, IMAC and deskside services, and hardware break-fix tasks onsite. The role covers imaging, patching, security monitoring, and VIP support for clients at customer locations.

Applicants should have 2–4 years of relevant experience with Windows 10/11, SCCM, Intune/AD/BitLocker, and ServiceNow, in engineering firms or large organizations. Evening and site-specific duties apply.

Qualifications

• Knowledge of Windows 10/11 operating systems.
• Imaging Windows 11 using PXE boot.
• Experience with SCCM, Software Center and manual software installation.
• Hands-on hardware replacement with Dell hardware.
• Experience using Intune, AD, BitLocker.
• Experience in Outlook administration.
• Experience in Humanscale troubleshooting.
• Experience in engineering firms or large companies.
• Minimum 2-4 years of experience.
• Experience with ServiceNow.

Responsibilities

• Manage desktop device incidents through to resolution.
• Manage IMAC and deskside support services.
• Handle hard- and soft-break fix services for laptops/desktops.
• Provide conference room, Remote Desktop and event support at customer location.
• Maintain desktop configuration and patch updates.
• Analyze service desk calls to identify training needs and automation opportunities.
• Ensure each desktop has the correct desktop image installed.
• Monitor security profiles and antivirus on all desktop devices and take action for non-compliance.
• Provide VIP deskside support and be the on-site IT contact when needed.

Skills

Windows OS

Imaging Windows 11

SCCM

Outlook administration

Intune

Active Directory

BitLocker

VIP support

ServiceNow

Tools

Software Center

ServiceNow

Job description

Desktop Support Engineer

5 days, 8.30am to 6pm

Salary: $2,800 - $3,500

Work Location: To be advised prior to interview

Job scope

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution
• Manage IMAC and deskside support services
• Manage hard- and soft-break fix services for laptops and desktops
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation
• Ensure that each desktop device is installed with the appropriate desktop image
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available

Requirements

• Knowledge and experience on Windows 10/11 OS
• Experience in imaging Windows 11 using Pxe boot
• Worked on software installation using SCCM, Software Center, and manually
• Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix
• Experience using Intune, AD, BitLocker
• Experience in Outlook administration
• Experience in Humanscale troubleshooting
• Experience working in engineering firms or large companies
• Minimum 2-4 years of experience
• Experience with Service management tool such as ServiceNow