[0580] Desktop Support Engineer – Windows / End User Support - 5 days/ $3k

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 33,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking an IT desktop support specialist to manage and resolve desktop incidents at client sites in Singapore.

You will handle imaging, software deployment, hardware replacements, and VIP deskside support, ensuring security, configuration, and patching across Windows devices.

A background in engineering firms or large companies and hands-on experience with SCCM, Intune, AD, and ServiceNow is required.

Qualifications

• Windows 10/11 operating system experience.
• Familiarity with SCCM, Software Center and manual software installation.
• Experience with Dell hardware repair and battery replacement.
• Experience with Intune, AD, BitLocker and Outlook administration.
• Experience with Humanscale troubleshooting and large corporate environments.
• Knowledge of ServiceNow or equivalent service management tool.

Responsibilities

• Manage desktop device incidents through to resolution.
• Coordinate hard- and soft-break fix for laptops/desktops.
• Provide conference room, Remote Desktop, and event support at client sites.
• Maintain desktop configuration, patching, and hardware replacements.
• Analyze service desk data to identify training needs and automation opportunities.
• Ensure correct desktop imaging and security/compliance on devices.
• Provide VIP deskside support and be the site IT contact if needed.

Skills

Windows imaging

SCCM

Intune

AD

BitLocker

Outlook

ServiceNow

VIP on-site support

Dell hardware troubleshooting

Tools

SCCM

Software Center

Intune

AD

BitLocker

ServiceNow

Job description

5 days, 8.30am to 6pm

Salary: $2,800 - $3,000

Location:Office: Tai Seng/ Client Site: advised during interview

Job scope:

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution
• Manage IMAC and deskside support services
• Manage hard- and soft-break fix services for laptops and desktops
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation
• Ensure that each desktop device is installed with the appropriate desktop image
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available

Requirements:

• Knowledge and experience on Windows 10/11 OS
• Experience in imaging Windows 11 using Pxe boot
• Worked on software installation using SCCM, Software Center, and manually
• Hands‑on experience replacing batteries and working with Dell technicians on hardware break‑fix
• Experience using Intune, AD, BitLocker
• Experience in Outlook administration
• Experience in Humanscale troubleshooting
• Experience working in engineering firms or large companies
• Minimum 2-4 years of experience
• Experience with Service management tool such as ServiceNow