Desktop Support Engineer [5 DAYS ] (KCKC)

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 39,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Desktop Support Engineer to manage desktop devices, incidents and IMAC services at client sites across Singapore.

You will ensure Windows 10/11 imaging, patch management, VIP on-site support, and collaboration with IT teams to maintain security and performance. The role requires 2–4 years in similar settings and hands-on experience with SCCM, Intune, and ServiceNow.

Qualifications

• Knowledge of Windows 10/11 OS.
• Imaging Windows 11 using PXE boot.
• Experience with SCCM, Software Center and manual installations.
• Hands-on hardware break-fix with Dell hardware.
• Experience with Intune, AD and BitLocker.
• Experience with Outlook administration and ServiceNow.

Responsibilities

• Manage desktop hardware, software and connectivity incidents to resolution.
• Handle IMAC and deskside support services.
• Perform break-fix for laptops/desktops with hardware and software fixes.
• Provide conference room, remote desktop and event support at customer sites.
• Maintain desktop patching, hardware replacements, and configurations.
• Analyze service desk data to identify training needs and automation opportunities.
• Ensure desktops use approved images and security policies.
• VIP on-site support and single point of contact when needed.

Skills

Windows 10/11

PXE imaging

Outlook administration

VIP support

SCCM knowledge

ServiceNow experience

Tools

SCCM

Intune

Active Directory

BitLocker

Outlook

Job description

Desktop Support Engineer

5 days, 8.30am to 6pm

Salary: $2,800 - $3,500

Work Location: To be advised prior to interview

Job scope:

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution
• Manage IMAC and deskside support services
• Manage hard- and soft-break fix services for laptops and desktops
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation
• Ensure that each desktop device is installed with the appropriate desktop image
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available

Requirements:

• Knowledge and experience on Windows 10/11 OS
• Experience in imaging Windows 11 using Pxe boot
• Worked on software installation using SCCM, Software Center, and manually
• Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix
• Experience using Intune, AD, BitLocker
• Experience in Outlook administration
• Experience in Humanscale troubleshooting
• Experience working in engineering firms or large companies
• Minimum 2-4 years of experience
• Experience with Service management tool such as ServiceNow