6723 - IT Support Engineer [ up to $3000 - SCCM / Software Centre]

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 33,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Desktop Support Engineer in Singapore to manage and resolve desktop-related incidents, imaging, and IMAC/Deskside services at a client site. You will handle hardware troubleshooting, software deployments via SCCM, and ensure security with BitLocker and Intune.

You'll work with Dell hardware, provide VIP onsite support, and contribute to incident management and user training needs. A background in engineering firms or large organizations is valued.

Qualifications

• 2–4 years of desktop support experience.
• Experience with Windows 10/11 and PXE imaging.
• Proficient with SCCM/Software Center and manual software installs.
• Hands-on hardware repair including battery replacements with Dell hardware.
• Familiar with Intune, AD and BitLocker.
• Experience with Outlook administration.
• Experience with Humanscale troubleshooting.
• Experience in engineering firms or large companies.
• Familiar with ServiceNow or similar service management tools.

Responsibilities

• Manage desktop device incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hardware and software break-fix for laptops/desktops.
• Provide conference room, remote desktop and event support at client site.
• Maintain desktop images and patch updates on devices.
• Analyze service desk data to identify training or automation needs.
• Ensure proper desktop imaging on all devices.
• Monitor security profiles and antivirus across desktop fleet.
• Provide VIP deskside support per contract and be the onsite IT contact.

Skills

Windows 10/11

PXE imaging

SCCM/Software Center

Hardware break-fix

Intune

Active Directory

BitLocker

Outlook administration

Humanscale troubleshooting

ServiceNow

2-4 years experience

Tools

ServiceNow

Job description

Desktop Support Engineer

5 days, 8.30am to 6pm

Salary: $2,800 - $3,000

Work Location: Toh Guan Road

Requirement:

• Knowledge and experience on Windows 10/11 OS
• Experience in imaging Windows 11 using Pxe boot
• Worked on software installation using SCCM, Software Center, and manually
• Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix
• Experience using Intune, AD, BitLocker
• Experience in Outlook administration
• Experience in Humanscale troubleshooting
• Experience working in engineering firms or large companies
• Minimum 2-4 years of experience
• Experience with Service management tool such as ServiceNow

Job scope:

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution
• Manage IMAC and deskside support services
• Manage hard- and soft-break fix services for laptops and desktops
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation
• Ensure that each desktop device is installed with the appropriate desktop image
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available