Desktop Support Engineer | Up to $3K - 0310

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 33,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Desktop Support Engineer to maintain and troubleshoot desktop devices at client sites in Singapore. The role involves imaging, software deployment, and hands-on support.

You will handle IMAC, deskside, VIP support, and work with SCCM, Intune, AD, and security tooling. 2–4 years of experience in engineering firms or large companies is preferred; 5-day work week.

Qualifications

• 2-4 years of desktop support experience.
• Proficient with Windows 10/11 OS.
• Imaging Windows 11 using PXE boot.
• Experience with SCCM and Software Center.
• Hands-on hardware break-fix and battery replacement.
• Experience with Intune, AD and BitLocker.
• Outlook administration experience.
• Humanscale troubleshooting experience.
• ServiceNow for IT service management.

Responsibilities

• Manage desktop device incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard- and soft-break fix services for laptops and desktops.
• Provide Conference room, Remote Desktop and Event support.
• Maintain desktop configuration, patch updates and hardware replacements.
• Analyze service desk calls to identify training needs and automation.
• Ensure desktops have the correct desktop image installed.
• Monitor security profiles and antivirus; act on non-compliance.
• Provide VIP deskside support per contract at the site.

Skills

Windows OS

PXE imaging

SCCM

Intune

Active Directory

BitLocker

Outlook admin

Humanscale

ServiceNow

Hardware repair

Tools

SCCM

Software Center

PXE boot

Job description

Desktop Support Engineer

• 5 days, 8.30am to 6pm
• Salary: $2,800 - $3,000
• Location:Office: Tai Seng/ Client Site: advised during interview
• Knowledge and experience on Windows 10/11 OS
• Experience in imaging Windows 11 using Pxe boot
• Worked on software installation using SCCM, Software Center, and manually
• Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix
• Experience using Intune, AD, BitLocker
• Experience in Outlook administration
• Experience in Humanscale troubleshooting
• Experience working in engineering firms or large companies
• Minimum 2-4 years of experience
• Experience with Service management tool such as ServiceNow

Job scope:

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution
• Manage IMAC and deskside support services
• Manage hard- and soft-break fix services for laptops and desktops
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation
• Ensure that each desktop device is installed with the appropriate desktop image
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTDEANO:14C7279