Desktop Support Engineer (L2 support / ICT Help desk)

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 33,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Desktop Support Engineer in Singapore to deliver hands-on desktop tech support across office and client sites. You will manage incidents, imaging, software installs, and conference room support to ensure minimal downtime and a seamless user experience.

Ideal candidates have 2–4 years of experience, strong Windows 10/11 skills, and familiarity with SCCM, Intune, AD, BitLocker, and ServiceNow. This is a full-time, on-site role with a 5-day week.

Qualifications

• Proficiency with Windows 10/11 OS and imaging Windows 11 via PXE.
• Experience imaging Windows 11 using PXE boot; SCCM and Software Center are familiar tools.
• Hands-on hardware repair experience and coordination with Dell technicians for break-fix.
• Experience with Intune, AD, and BitLocker; Outlook administration is a plus.
• Experience with service management tools such as ServiceNow; ITIL familiarity is beneficial.
• Experience in engineering firms or large companies; 2–4 years of related work experience.

Responsibilities

• Manage desktop device incidents from detection to resolution.
• Handle IMAC and deskside support services.
• Perform hard- and soft-break fix for laptops and desktops.
• Provide conference room, remote desktop, and event support at client sites.
• Maintain desktop configurations, patching, and hardware replacements.
• Analyze service desk data to identify training needs and automation opportunities.
• Ensure correct desktop images are installed on devices.
• Monitor security profiles and antivirus software on desktops.

Skills

Windows 10/11

Imaging Windows 11 (PXE)

Outlook administration

Humanscale troubleshooting

Service management

Large company experience

2-4 years experience

Tools

SCCM

Software Center

Intune

Active Directory (AD)

BitLocker

ServiceNow

Job description

Desktop Support Engineer

5 days, 8.30am to 6pm

Salary: $2,800 - $3,000

Location:Office: Tai Seng/ Client Site: advised during interview

Job scope:

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution
• Manage IMAC and deskside support services
• Manage hard- and soft-break fix services for laptops and desktops
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation
• Ensure that each desktop device is installed with the appropriate desktop image
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available

Requirements:

• Knowledge and experience on Windows 10/11 OS
• Experience in imaging Windows 11 using Pxe boot
• Worked on software installation using SCCM, Software Center, and manually
• Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix
• Experience using Intune, AD, BitLocker
• Experience in Outlook administration
• Experience in Humanscale troubleshooting
• Experience working in engineering firms or large companies
• Minimum 2-4 years of experience
• Experience with Service management tool such as ServiceNow