Desktop Support Engineer

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 39,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Desktop Support Engineer to manage desktop incidents and provide on-site support for client locations in Singapore. You will handle imaging, software deployment via SCCM and Intune, AD and security tools, and VIP deskside support.

The role operates on a 5-day, 8:30am–6pm schedule with the work location to be advised prior to interview and potential hardware upgrades as needed.

Qualifications

• Knowledge of Windows 10/11 OS.
• Experience imaging Windows 11 using PXE boot.
• Hands-on experience with SCCM, Software Center, and manual software installation.
• Experience using Intune, AD, BitLocker.
• Experience with service management tools such as ServiceNow.

Responsibilities

• Manage desktop device incidents through to resolution.
• Handle IMAC and deskside support services.
• Perform hard- and soft-break fix services for laptops and desktops.
• Provide Conference room support, Remote Desktop support and Event Support at the customer location.
• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance.
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available.

Skills

Windows 10/11 OS

PXE boot imaging

Outlook administration

Humanscale troubleshooting

Service management knowledge

Tools

SCCM

Software Center

Intune

Active Directory

BitLocker

ServiceNow

Job description

Desktop Support Engineer

5 days, 8.30am to 6pm

Salary: $2,800 - $3,500

Work Location: To be advised prior to interview

Job scope:

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution
• Manage IMAC and deskside support services
• Manage hard- and soft-break fix services for laptops and desktops
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation
• Ensure that each desktop device is installed with the appropriate desktop image
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available

Requirements:

• Knowledge and experience on Windows 10/11 OS
• Experience in imaging Windows 11 using Pxe boot
• Worked on software installation using SCCM, Software Center, and manually
• Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix
• Experience using Intune, AD, BitLocker
• Experience in Outlook administrationExperience in Humanscale troubleshooting
• Experience working in engineering firms or large companies
• Minimum 2-4 years of experience
• Experience with Service management tool such as ServiceNow