Desktop Support Engineer - Rotating Shift & Remote Resolution

PERSOL SINGAPORE PTE. LTD.

Singapore

On-site

SGD 40,000 - 70,000

Full time

4 days ago

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Job summary

PERSOL Singapore Pte. Ltd. is seeking a Level 2 Desktop Support specialist in Singapore to join our IT operations team.

You will act as the escalation point from Level 1 and provide remote assistance to enterprise users, resolving issues within the defined SLA. Responsibilities include resolving software installation and upgrade issues via Software Center/CCMCache, troubleshooting Microsoft 365 applications, handling sign-in problems, generating logs for vendors, and ensuring smooth office IT

Qualifications

1 year of relevant experience in desktop/remote support or service desk.
Experience troubleshooting Microsoft 365 applications preferred.
Able to resolve issues remotely within SLA.

Responsibilities

Acts as a level 2 support for technical issues, or escalation point from Level 1.
Resolve technical issues remotely within the given SLA.
Provide technical support via remote connection (BeyondTrust) to enterprise users.
Resolve software installation and upgrade issues via Software Center/CCMCache.
Resolve sign-in issues and general usage of M365 Office account.
Generate logs and screenshots required for third-party vendors.
Troubleshoot basic network connection issues.
Provide additional shift coverage as required to support operations.