Level 2 Remote Desktop Support Engineer

NCS; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

NCS is seeking a Level 2 Desktop Support technician in Singapore to resolve complex technical issues, perform remote troubleshooting, and ensure service levels according to SLA. You will handle software installations, account access problems, and collaborate with the team for knowledge sharing.

With a 1+ year background in desktop or remote IT support, you will contribute to regional APAC operations and support large government agency users.

Qualifications

• A minimum of 1 year of relevant experience in Desktop Support / IT Remote Support experience / IT Service Desk experience.

Responsibilities

• Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support
• Resolves software installation and software upgrade issues via Software Center/CCMCache
• Resolves access, sign-in issues, and general usage of M365 Office account
• Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users
• Resolves basic network connection issues
• Proactively shares and collaborates with colleagues for knowledge-sharing
• Provide additional shift coverage to support operational needs and maintain service levels during absences

Skills

Desktop Support

IT Remote Support

IT Service Desk

Tools

BeyondTrust

Job description

NCS is seeking a Level 2 Desktop Support technician in Singapore to resolve complex technical issues, perform remote troubleshooting, and ensure service levels according to SLA. You will handle software installations, account access problems, and collaborate with the team for knowledge sharing.

With a 1+ year background in desktop or remote IT support, you will contribute to regional APAC operations and support large government agency users.