Desktop Engineer (Rotating Shift)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 38,000 - 54,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a Level 2 Desktop/Remote Support specialist to resolve technical issues for enterprise users. You will provide remote assistance, escalate as needed, and perform software installations and upgrades via Software Center/CCMCache.

The role requires at least 1 year of relevant experience in Desktop/Remote IT Support or IT Service Desk, with a preference for troubleshooting Microsoft 365 applications.

Qualifications

• 1 year of relevant experience in Desktop Support / IT Remote Support / IT Service Desk
• Experience in troubleshooting Microsoft 365 applications preferred

Responsibilities

• Act as level 2 support for technical issues and escalation from level 1
• Resolve issues remotely within SLA
• Provide remote support via BeyondTrust to large government enterprise users
• Handle software installation/upgrade issues via Software Center/CCMCache
• Resolve sign-in issues and usage of Microsoft 365 accounts
• Generate logs and screenshots for escalation to third-party vendors
• Troubleshoot basic network connection issues
• Provide additional shift coverage as needed to maintain service levels during absences

Skills

Desktop Support

Remote Support

IT Service Desk

Microsoft 365

Tools

BeyondTrust

Software Center/CCMCache

M365

Job description

Responsibilities:

• Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support
• Able to resolve technical issue remotely within the given SLA
• Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users
• Resolves software installation and software upgrade issues via Software Center/CCMCache
• Resolves access, sign-in issues, and general usage of M365 Office account
• Generates logs and screenshots required to escalate to third-party vendors
• Troubleshoots basic network connection issues
• Provide additional shift coverage, including on scheduled off days when required, to support operational needs and maintain service levels during team member absences or manpower shortages.

Requirements:

• 1 years of relevant experience in Desktop Support / IT Remote Support experience / IT Service Desk experience
• Experience in troubleshooting Microsoft 365 applications preferred

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

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• PERSOL Singapore Pte Ltd
• RCB No. 200007268E
• EA License No 01C4394
• Reg. R26160508 (Leon Neo Hang Yang)