Desktop Support Engineer (KYL_SL)

TELISTAR SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

A technology solutions company in Singapore is looking for a skilled IT Support Specialist. The role involves installation and configuration of operating systems and applications, troubleshooting desktop incidents, and providing excellent customer service. The ideal candidate has a minimum of 2 years' experience, good knowledge of MS Office installation and troubleshooting, and basic understanding of Active Directory and SCCM. Strong troubleshooting skills on Windows OS are essential. Willingness to work in the Changi/Loyang area is required.

Qualifications

• Minimum 2 years of relevant experience in a similar role.
• Field experience supporting a variety of technologies and services.
• Basic knowledge of Active Directory and SCCM.

Responsibilities

• Installation/configuration of OS and applications including in house applications.
• Troubleshoot and resolve desktop incidents.
• Procurement of IT desktop/laptop equipment and update of Assets.

Skills

Installation/configuration of OS and applications

Troubleshoot and resolve desktop incidents

Good knowledge of MS Office tools

Excellent customer service skills

Solid troubleshooting skills on Windows operating systems

Tools

Active Directory

SCCM

Job description

Job Description & Requirements

• Installation/configuration of OS and applications including in house applications
• Installation /configuration of accessories, peripherals and mobile devices
• Troubleshoot and resolve desktop incidents
• Handle printer problems at users’ desktops
• Perform workstation OS patching and Anti-virus patching for workstations which could not be patched via server push-downs
• Assist in providing technical information and knowledge
• Procurement of IT desktop/laptop equipment and update of Assets
• Manage Delivery/shifting /Install PC and Printers to locations

Requirements:

• Minimum 2 years of relevant experience in a similar role
• Good knowledge of MS Office tools installation & troubleshooting and Printer support
• Basic knowledge of Active Directory and SCCM
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Solid troubleshooting skills on Windows operating systems
• Willing to work at Changi/Loyang area